Account & Subscription Assistance

On the sign in screen, type in the email address that is connected to your account and then hit "Forgot your password?". You will receive a passwo...

This often happens if you originally signed up via a Social Login Method. The login methods we provide are Google, Facebook, and Apple. In this case, ...

Reset my password while signed out. To update your password, you can go to the sign in page on the Ground News website or app. Type in your email add...

To delete your Ground News data, please follow the steps below: First, log out of the platform on all of your devices. You can sign out via the Accoun...

If you are trying to update your email address or change your login method on Ground News, please follow the steps below. Whether you first signed up ...

If you are having trouble logging in or creating an account, please try turning off any adblocker or VPN services before logging in. These services ca...

Ground News is available as an extra for educational institutions through the OverDrive/Libby platform. This is the exclusive way for your library ins...

Yes, regardless of where you purchase your subscription, you are able to access your subscription features on any device simply by signing into that d...

We're sad to see you go. You can cancel your subscription at any time through the platform where your subscription was originally purchased. For purc...

Upgrading your subscription on Ground News is a simple process that can be done through both the website and the mobile app. This guide will walk you ...

On the Ground News App, navigate to Profile > Manage Account > Restore My Subscription. To recognize your subscription, please sign in with the sa...

You can purchase a Ground News subscription via Google Pay, Apple Pay, Paypal or Credit Card on the Ground News website. All subscriptions that are pu...

Ground News does not currently offer family sharing plans on any of our subscription tiers. If you'd like to request this feature, please send us a no...