We're happy to hear that you decided to gift a Ground News subscription!

This article will answer your questions about the status of your gift subscription, what to expect, and how our team might be able to help you with your recent purchase.

To gift a subscription, please be sure to check out using this link – gift subscriptions are sent as redemption codes that don't automatically renew. More information is available below about How to Purchase a Gift Subscription.

Your gift code will be delivered via email to the email(s) that you entered in the "Recipient" line of the gifting page. Once your purchase has been made successfully, you will also receive a confirmation email sent to you with the details of your purchase, including confirmation of the scheduled send time if you chose to schedule your gift for a specific send date.

If this is the case, there might have been a typo in your email when you first checked out with the purchase. In this case, please share your receipt number with our team at feedback@ground.news so we can locate the purchase as quickly as possible.

Step 1: Check the recipient information and send date

The confirmation email you receive after purchasing a subscription will indicate the recipient's email address and scheduled send date.

If your recipient has not yet received their gift, you might have scheduled it for a specific send date. Scheduled emails send out at 9am EST (2pm GMT) on the date scheduled. If your email has not arrived after this time, please follow up with our support team.

If you notice that there was an error when you entered the email address or the desired send date, please send the updated information to our team at feedback@ground.news and we will re-send the gift email (if it was already sent) or update the details of the email if it was scheduled for a later send date.

Step 2: If the recipient email and send date are correct but the recipient still cannot find their gift...

1. Ask them to check their spam/junk inbox. The gift email can sometimes end up marked as "spam" by some email providers.

2. If you chose to send the gift immediately and it has not arrived, please contact feedback@ground.news for support.

No problem at all. Our team can re-send the email to the recipient. Please just confirm your receipt number with us, your email address, and the recipient's email address. You can include this in your outreach to our team at feedback@ground.news.

1. Visit our Gift Subscription Page

2. Select Your Gift Subscription Tier

   • You'll see the option to purchase a 1-year gift subscription for either our Pro, Premium, or Vantage plans.

   • Learn more about what's included in our subscriptions here.

3. Create a Ground News Account

   • Select your sign-in method (Standard Email + Password, Google, or Apple) and follow the prompts to create a new account.

   • If you already have a Ground News account, simply sign in instead by selecting the "Login" button.

4. Enter the Gift Recipient’s Details

   • Fill in the name and email address of the gift recipient(s).

   • Choose the date you'd like the gift email to be sent.

   • You can also add a personal message for the gift recipient(s).

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5. Complete Your Purchase

   • Follow the checkout page to securely complete your purchase. Once complete, the gift recipient(s) will receive an instant or scheduled email with instructions on how to redeem their subscription.

   • You will also receive a confirmation email which includes a summary of your gift purchase.

After the purchase of 1 full-priced subscription, you can gift up to 3 additional subscriptions at 50% off after you purchase a subscription from the Ground News website. You will see this offer after you check out with your full-priced subscription. 

If you missed it, no worries at all, you can always purchase additional gift subscriptions here: https://ground.news/gift and reach out to our team at feedback@ground.news

Please share the following details with our support team at feedback@ground.news:

• Your gift purchase receipt number

• The recipient's email address

• Your email address (which was registered when you checked out with the gift subscription)

This information will help us locate the gift subscription and ensure that it is received by the recipient as soon as possible.

We hope this article was helpful! If you have any concerns about this article and would like to leave a comment, we welcome your feedback – but please keep in mind feedback that is submitted on a Help Center article will not be responded to by our team. If you have an issue you would like resolved by our team, please contact feedback@ground.news