How to Purchase a Gift Subscription, Gift Troubleshooting, and FAQ

Thank you for choosing to Gift Ground News!

This article will answer your questions about the status of your gift subscription, what to expect, and how our team might be able to help you with your recent purchase.

1. Visit our Gift Subscription Page

2. Select Your Gift Subscription Tier

   • You'll see the option to purchase a 1-year gift subscription for either our Pro, Premium, or Vantage plans.

   • Learn more about what's included in our subscriptions here.

3. Create a Ground News Account

   • Select your sign-in method (Standard Email + Password, Google, or Apple) and follow the prompts to create a new account.

   • If you already have a Ground News account, simply sign in instead by selecting the "Login" button.

4. Enter the Gift Recipient’s Details

   • Fill in the name and email address of the gift recipient(s).

   • Choose the date you'd like the gift email to be sent.

   • You can also add a personal message for the gift recipient(s).

(Click on the image to expand)

5. Complete Your Purchase

   • Follow the checkout page to securely complete your purchase. Once complete, the gift recipient(s) will receive an instant or scheduled email with instructions on how to redeem their subscription.

   • You will also receive a confirmation email which includes a summary of your gift purchase.

Your gift code will be delivered via email. Once your purchase has been made successfully, you will also receive a confirmation email with the details of your purchase.

If this is the case, there might have been a typo in your email when you first checked out with the purchase. In this case, please share your receipt number with our team at feedback@ground.news so we can locate the purchase.

After purchasing your gift, you will receive a confirmation email that indicates the recipient's email address. If you notice that there was an error in the email address, please send the correct address to our team at feedback@ground.news and we will resend the gift email.

1. Check the spam/junk inboxes: Please let the recipient know to check their spam/junk inbox in case the gift email has mistakenly ended up there.

2. Check the scheduled date of your gift email: If the email is not in their junk/spam inbox, please double check the send date that you selected for the gift purchase. If you chose to send the gift immediately and it has not arrived, please contact feedback@ground.news for support. Otherwise, you might find that your scheduled send time has not yet arrived. Scheduled emails send out at 9am EST (2pm GMT). If your email has not arrived after this time, please follow up with our support team.

No problem at all. Our team can re-send the email to the recipient. Please just confirm your receipt number with us, your email address, and the recipient's email address. You can include this in your outreach to our team at feedback@ground.news.

After the purchase of 1 full-priced subscription, you can gift up to 3 additional subscriptions at 50% off after you purchase a subscription from the Ground News website. You will see this offer after you check out with your full-priced subscription. 

If you missed it, no worries at all, you can always purchase additional gift subscriptions here: https://ground.news/gift and reach out to our team at feedback@ground.news

Please share the following details with our support team at feedback@ground.news:

• Your gift purchase receipt number

• The recipient's email address

• Your email address (which was registered when you checked out with the gift subscription)

This information will help us locate the gift subscription and ensure that it is received by the recipient as soon as possible.

We hope this article was helpful! If you have any concerns about this article and would like to leave a comment, we welcome your feedback – but please keep in mind feedback that is submitted on a Help Center article will not be responded to by our team. If you have an issue you would like resolved by our team, please contact feedback@ground.news