Ground News Gift FAQ and Troubleshooting

Thank you for choosing to Gift Ground News!

This article will answer your questions about the status of your gift subscription, what to expect, and how our team might be able to help you with your recent purchase.

Your gift code will be delivered via email. Once your purchase has been made successfully, you will also receive a confirmation email with the details of your purchase.

If this is the case, there might have been a typo in your email when you first checked out with the purchase. In this case, please share your receipt number with our team at feedback@ground.news so we can locate the purchase.

After purchasing your gift, you will receive a confirmation email that indicates the recipient's email address. If you notice that there was an error in the email address, please send the correct address to our team at feedback@ground.news and we will resend the gift email.

1. Check the spam/junk inboxes: Please let the recipient know to check their spam/junk inbox in case the gift email has mistakenly ended up there.

2. Check the scheduled date of your gift email: If the email is not in their junk/spam inbox, please double check the send date that you selected for the gift purchase. If you chose to send the gift immediately and it has not arrived, please contact feedback@ground.news for support. Otherwise, you might find that your scheduled send time has not yet arrived. Scheduled emails send out at 9am EST (2pm GMT). If your email has not arrived after this time, please follow up with our support team.

No problem at all. Our team can re-send the email to the recipient. Please just confirm your receipt number with us, your email address, and the recipient's email address. You can include this in your outreach to our team at feedback@ground.news.

Please note that the 2024 Holiday Sale is applied to Vantage subscriptions only. If you have gifted a Pro or Premium subscription, your purchase will not be completed at a discounted rate. If you would like to redeem the discount by upgrading your purchase, please get in touch with our support team at feedback@ground.news.

Please share the following details with our support team at feedback@ground.news:

• Your gift purchase receipt number

• The recipient's email address

• Your email address (which was registered when you checked out with the gift subscription)

This information will help us locate the gift subscription and ensure that it is received by the recipient as soon as possible.