I am receiving emails about failed charge attempts to renew my subscription

If you've subscribed to Ground News via our website, you might receive payment update reminder emails if the card on file is expired or unable to be charged for your subscription's renewal.

How to Update your Payment Information

To update your payment information, please follow the link in your reminder email. If you are experiencing trouble with this link and would like to ensure that your subscription renews in the upcoming period, feel free to contact our team at feedback@ground.news. We will provide another payment update link specifically for your account.

How to Stop the Reminders and Cancel Your Subscription

If you are receiving these reminders, it means your subscription was never cancelled. The charge attempts will continue until you officially cancel your subscription.

To cancel your subscription, please follow the steps in this Help Center article.

Please note that all cancellations come with a confirmation of cancellation. If you did not receive a confirmation, that means you never cancelled your subscription.