Why Am I Receiving Emails About Failed Charge Attempts to Renew My Subscription?
If you're receiving emails about failed charge attempts to renew your Ground News subscription, it usually means the payment method associated with your account could not be successfully charged. This may happen if your card has expired, the payment was declined, or your subscription was never officially cancelled.
Follow the steps below to resolve the issue or stop receiving these reminders.
How to Fix the Issue
Update Your Payment Information
If you would like your subscription to continue, you can update your payment method to ensure future renewal attempts succeed.
We recommend following the payment reminder link in your subscription reminder email. If you are experiencing trouble locating this link and would like to ensure that your subscription renews in the upcoming period, feel free to contact our team at subscriptions@ground.news and we will provide another payment update link specifically for your account.
Cancel Your Subscription to Stop Renewal Attempts
If you no longer wish to continue your subscription, you will need to officially cancel it. Receiving these reminder emails typically means your subscription was never cancelled, so renewal attempts are still being made.
To learn how to cancel your subscription, visit the Ground News Help Center guide on modifying or cancelling a subscription.
Once your cancellation is processed, renewal attempts and reminder emails will stop. Please note that all cancellations come with a confirmation of cancellation. If you did not receive a confirmation, that means you never cancelled your subscription.
Still Having Trouble?
If the issue continues after following these steps, our support team may be able to help investigate further. You can contact our support team at feedback@ground.news for assistance and we'd be happy to help.
Related Articles
Need help using Ground News?
If you have any questions or are experiencing an issue with a feature, setting, or something not working as expected, our team can help investigate and provide support. Learn more about reporting an issue here or email us directly at feedback@ground.news
Need help with your account or subscription?
If you have questions about your account, subscription, billing, or payments, our support team is available to help. You can visit your Account page here or email us directly at subscriptions@ground.news
Help us improve the Help Center
We’re always working to make the Ground News Help Center more helpful for our readers. If you have suggestions for improving this article or notice something that could be clarified, we welcome your feedback at feedback@ground.news Please keep in mind that feedback submitted directly through Help Center article comments is not monitored for support requests, and we encourage you to contact our support team directly so we can assist you.