My subscription isn’t recognized

On the Ground News App, navigate to Profile > Manage Account > Restore My Subscription.

To recognize your subscription, please sign in with the same account credentials that you initially subscribed with. The same credentials should be used to access your subscription across all platforms, including the mobile apps and website.

Please keep in mind that if you signed up for your subscription via a Social log in method, you will need to sign in again using the same method. If you sign in with a new account, your subscription will not automatically transfer over to your new account.

If you are on Ground Web, kindly click the "My Account" button located on the top-right side of your screen. From there, scroll down to the "Enabled Login Methods" and you'll find the "Sign Out" button there. 

If you are on our mobile app, click the "Profile" tab on the bottom-right of your screen, then click the "Setting icon" which looks like a cogwheel, and scroll down to the bottom where you should see the "Sign Out" option. 

Once you are signed out, you can simply sign back in with your original account. If you'd prefer to access your subscription using a new or different account, please contact our team at subscriptions@ground.news to arrange an update.

If you continue to experience trouble recognizing your subscription, please reach out to our team at subscriptions@ground.news and we would be happy to help.