If you're experiencing issues with your Ground News subscription, such as it not syncing or being unable to access paid features, these troubleshooting steps may be helpful for you.

Some accounts have been affected by a brief system outage on January 26th, 2025. If your subscription recently renewed but you do not have immediate access to your subscription, your account may have been affected.

Please reach out to the Ground News team with your User ID number and some information about the trouble you are experiencing, and our team will ensure that your account is reconnected as soon as possible.

Due to an ongoing issue with the Android Mobile app, "Restore my purchase" may not function correctly for all accounts. If you have subscribed via the Play Store but your subscription is not connected to your account, please contact our team at feedback@ground.news and we will fix it promptly.

On the Ground News App, navigate to Profile > Manage Account > Restore My Subscription.

Note: If you tap "Restore My Subscription" in the mobile app and it does not restore, but only continuously loads, it is an indication that you may have purchased your subscription via the Ground News Website. If this is the case, please follow the steps below.

If "Restore My Subscription" does not work, but you have subscribed via the App Store or Play Store, please let our team know at feedback@ground.news .

To recognize your subscription, please sign in with the same account credentials that you initially subscribed with. The same credentials should be used to access your subscription across all platforms, including the mobile apps and website.

You can sign in here: https://ground.news/login

Please keep in mind that if you signed up for your subscription via a Social log in method, you will need to sign in again using the same method. If you sign in with a new account, your subscription will not automatically transfer over to your new account.

If you’ve accidentally signed into the wrong account on Ground News, these instructions will help you sign out and regain access to the correct account.

If you are on Ground Web, kindly click the "My Account" button located on the top-right side of your screen. From there, scroll down to the "Enabled Login Methods" and you'll find the "Sign Out" button there. 

If you are on our mobile app, click the "Profile" tab on the bottom-right of your screen, then click the "Setting icon" which looks like a cogwheel, and scroll down to the bottom where you should see the "Sign Out" option. 

Once you are signed out, you can simply sign back in with your original account. If you'd prefer to access your subscription using a new or different account, please contact our team at subscriptions@ground.news to arrange an update.

If you continue to experience trouble recognizing your subscription, please reach out to our team at subscriptions@ground.news and we would be happy to help.