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Troubleshoot common issues with your news feed or account, and find solutions to get back to reading.
Known Issues & Bug Fixes
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News Feed Issues
My News Feed Isn't Loading
This may happen when a VPN/adblocker is being used, or if you are on a weak network connection. Some troubleshooting steps: If you are running a VPN/a...
My Bias Bar Colors Are Wrong
The Ground News bias bar is designed to represent the political party associations, depending on your Ground News edition. In countries such as the UK...
Known Issues & Bug Fixes
This page lists all currently known issues and bugs affecting the Ground News platform. Our development team is actively working on resolving these is...
Subscription & Billing Issues
My Sponsorship Discount Didn't Apply
If you signed up for a subscription through a YouTube sponsorship link but didn't receive the discount you expected kindly keep reading as there are s...
Why Am I Encountering Paywalls When I Have Paid For A Subscription?
If you've subscribed to Ground News but are still seeing paywalls, you might be wondering why. Does your subscription include unlimited access? Are th...
Why Am I Receiving Emails About Failed Charge Attempts to Renew My Subscription?
If you've subscribed to Ground News via our website, you might receive payment update reminder emails if the card on file is expired or unable to be c...