Impersonation Scams Claiming to be Ground News
Ground News has received reports of phone calls from individuals falsely claiming to represent our team. These callers have reportedly contacted our community to conduct opinion polls on political issues and/or candidates.
We want to emphasize in this article that these calls are not from Ground News. We do not conduct polls, interviews, or unsolicited outreach by phone, and we have not authorized any third party to do so on our behalf.
To help safeguard our community, this guide outlines how to recognize these impersonation scams, what Ground News will and won't do, and what steps to take if you're contacted.
What Ground News Will Never Do
Ground News will never:
Call you to conduct a political poll or opinion survey
Make unsolicited phone calls or email outreach requesting information
Authorize a third party to conduct these activities on our behalf
If any caller claims otherwise, it is an impersonation scam.
How Ground News Will Contact You
Our team at Ground News will only contact you using the following official channels, some of which can also be found on our website's Contact Us page:
Phone:
+1 (866) 471-9181
+1 (647) 931-9928
Emails:
If someone claims to represent Ground News using a different phone number or email address, please end the interaction immediately and report the scam.
What To Do If You've Been Scammed?
If you believe you've been targeted or your information has been compromised by these scams, it's important to act quickly. This situation is more common than many people realize.
Consider taking these steps:
Report the incident: Contact your local fraud reporting center or your telecommunications provider
Notify your bank: If financial information has been shared, inform your bank provider immediately so they can help secure your accounts. Many banks offer account locking features through their mobile apps.
Update your passwords: Change passwords for any compromised accounts. Using a paraphrased password can help improve security
Monitor your accounts: Regularly review your accounts and credit reports for any unusual activity
By learning to recognize, reject, and report suspicious activities, you can significantly reduce your risk.
Need Additional Support?
If you have questions or run into any issues, our support team is happy to help. You can contact our support team directly at feedback@ground.news for assistance or learn more about reporting an issue here.
Need help using Ground News?
If you have any questions or are experiencing an issue with a feature, setting, or something not working as expected, our team can help investigate and provide support. Learn more about reporting an issue here or email us directly at feedback@ground.news
Need help with your account or subscription?
If you have questions about your account, subscription, billing, or payments, our support team is available to help. You can visit your Account page here or email us directly at subscriptions@ground.news
Help us improve the Help Center
We’re always working to make the Ground News Help Center more helpful for our readers. If you have suggestions for improving this article or notice something that could be clarified, we welcome your feedback at feedback@ground.news Please keep in mind that feedback submitted directly through Help Center article comments is not monitored for support requests, and we encourage you to contact our support team directly so we can assist you.