Why can't Ground News connect to PayPal when purchasing a subscription?
We're aware of an issue where some readers encounter an error message stating that Ground News can't connect to their PayPal account when attempting to purchase a subscription.
If you're experiencing this issue, please try the troubleshooting steps below.
How to Troubleshoot Checkout Issues via PayPal
Whether you're subscribing on your computer or mobile device, these steps may help:
Try a private or incognito window, or a different browser. Try launching Ground News in a private or incognito window, or switching to another browser.
Allow pop-ups for Ground News. PayPal usually opens in a pop-up window during checkout, but your browser might be blocking it. Check your browser settings and allow pop-ups for ground.news.
Temporarily turn off ad blockers or privacy extensions. These tools can sometimes interfere with the connection between Ground News and PayPal. Try disabling them for our website, then give checkout another try.
If this does not resolve the issue, please share a screenshot or screen recording with our team at subscriptions@ground.news, and we'll be happy to investigate further.
Looking for additional support? Let our team help you.
If you have questions about your account or subscription details, our team is here to help. You can contact us at subscriptions@ground.news or +1 (866) 471-9181, and we'd be happy to support you.
PS - We're always working to make the Ground News Help Center more helpful for our community. If you have suggestions for improving this article or notice something that could be clarified, we welcome your feedback at feedback@ground.news.