My News Feed Isn't Loading

If your Ground News feed isn’t loading, it may be caused by network issues, browser settings, or apps that interfere with the page. This can sometimes occur when using a VPN, ad blocker, or a weak internet connection.

Follow the steps below to troubleshoot the issue.

If you are using a VPN or ad blocker, it may prevent your feed from loading correctly.

1. Temporarily disable your VPN or ad blocker

2. Reload the page or refresh the app

3. Check if your newsfeed loads

You can turn the VPN or ad blocker back on after the page loads if needed.

A weak internet connection may prevent stories from loading.

1. Temporarily disconnect from your current Wi-Fi network

2. Reconnect to your Wi-Fi network or connect to a stronger network

3. Reload the page or reopen the app

If you're using the mobile app and your feed still isn’t loading:

1. Uninstall the Ground News app from your device

2. Reinstall the app from the App Store or Google Play Store

3. Launch the app again and check if your feed loads

If the issue continues after following these steps, our support team may be able to help investigate further. You can contact our support team at feedback@ground.news for assistance and we'd be happy to help.

• Known Issues & Bug Fixes

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• Report an Issue

Need help using Ground News?

If you have any questions or are experiencing an issue with a feature, setting, or something not working as expected, our team can help investigate and provide support. Learn more about reporting an issue here or email us directly at feedback@ground.news

Need help with your account or subscription?

If you have questions about your account, subscription, billing, or payments, our support team is available to help. You can visit your Account page here or email us directly at subscriptions@ground.news

Help us improve the Help Center

We’re always working to make the Ground News Help Center more helpful for our readers. If you have suggestions for improving this article or notice something that could be clarified, we welcome your feedback at feedback@ground.news Please keep in mind that feedback submitted directly through Help Center article comments is not monitored for support requests, and we encourage you to contact our support team directly so we can assist you.