Known Issues & Bug Fixes

This page lists all currently known issues affecting the Ground News platform. Our development team is actively working to resolve these issues. We appreciate your patience as we work to improve your experience.

If you're experiencing an issue not listed here or if the mentioned workaround does not temporarily resolve your problem, please contact our support team at feedback@ground.news or learn how to report an issue directly from your device here.

We've investigated an issue affecting some readers where attempting to log in using Google Sign-in results in an error message that says, "Invalid Login"

If you encounter this issue, we recommend deleting and reinstalling the app, then attempting to sign in with Google again. If the issue persists after reinstalling, please reach out to our team at feedback@ground.news , and we will generate a temporary password for you to sign into your account while we investigate further.

Our team is actively investigating and working on a fix.

We’re currently investigating an issue affecting some readers where attempting to log in with email and password results in an error message that says “please fill in all of the fields”, even when all fields have been completed.

If you encounter this issue, you can successfully log in by:

1. Entering your email address using only lowercase letters (no capital letters)

2. Then proceed with the normal email login flow. The login should continue correctly after this step.

Our team is actively investigating and working on a fix.

We’re currently investigating an issue affecting some Android readers where the Ground News app does not load properly on launch. The screenshot below shows the error message “Something went wrong” that may appear when the app fails to load.

If you encounter this issue, try reinstalling the app. To do this:

1. Delete the Ground News app from your Android device.

2. Reinstall the Ground News app from the Google Play Store.

3. Log back into your account.

This usually resolves the error message and restores normal app performance.

Our team is investigating this issue and working on a fix.

We’re currently investigating an issue affecting some readers where the Top US newsfeed does not load properly when first opening the mobile app.

If you encounter this issue, you can restore your Top US newsfeed by:

1. Switching to any other feed (e.g., Blindspot, Top Canada, Top International, Local News, etc.)

2. Then switching back to the Top US newsfeed. The Top US feed should load correctly after this step.

Our team is investigating this issue and working on a fix.

We’re aware of an issue affecting the Compact Card mode on the Ground News iOS and Android Mobile App, where some readers may see a mismatch between the headline displayed on the Story Card and the main story’s headline in the Newsroom. Our development team has identified the cause and is actively working on a fix.

To avoid this issue in the meantime, you can turn off Compact Card mode by following these steps:

1. Open the Ground News app.

2. Navigate to Profile.

3. Tap on Settings.

4. Locate Compact Cards and toggle the setting off.

Our team is investigating this issue and working on a fix.

We’re currently investigating an issue affecting some Android subscribers where active subscriptions appear to be disconnected from the Google Play Store.

If your subscription isn’t being recognized, please follow the steps outlined in our Help Center guide: My subscription isn't recognized

1. Restore your subscription in the app.

2. Ensure that you're signed into the correct Ground News account.

If the issue persists, please reach out to us at feedback@ground.news with a copy of your Google Play Store receipt in your message, as this will help us investigate the issue further and connect you to your subscription promptly.

Important: Choosing "Restore My Subscription" in the mobile apps will reactivate a cancelled subscription.

Our team is investigating this issue and working on a fix.

If the issue continues after following these steps, our support team may be able to help investigate further. You can contact our support team at feedback@ground.news for assistance and we'd be happy to help.

• My News Feed Isn't Loading

• My Bias Bar Colors Are Wrong

• Report an Issue

Need help using Ground News?

If you have any questions or are experiencing an issue with a feature, setting, or something not working as expected, our team can help investigate and provide support. Learn more about reporting an issue here or email us directly at feedback@ground.news

Need help with your account or subscription?

If you have questions about your account, subscription, billing, or payments, our support team is available to help. You can visit your Account page here or email us directly at subscriptions@ground.news

Help us improve the Help Center

We’re always working to make the Ground News Help Center more helpful for our readers. If you have suggestions for improving this article or notice something that could be clarified, we welcome your feedback at feedback@ground.news Please keep in mind that feedback submitted directly through Help Center article comments is not monitored for support requests, and we encourage you to contact our support team directly so we can assist you.