Known Issues & Bug Fixes

This page lists all currently known issues and bugs affecting the Ground News platform. Our development team is actively working on resolving these issues, and we appreciate your patience as we work to improve your experience.

If you’re experiencing an issue not listed here, or if you have additional details to share, please contact our support team at feedback@ground.news

We’re currently investigating an issue affecting some Android readers where the Ground News app does not load properly on launch. The screenshot below shows the error message “Something went wrong” that may appear when the app fails to load.

(Click on the image to expand)

If you encounter this issue, try reinstalling the app. To do this:

1. Delete the Ground News app from your Android device.

2. Reinstall the Ground News app from the Google Play Store.

3. Log back into your account.

This usually resolves the error message and restores normal app performance.

Our team is investigating this issue.

We’re currently investigating an issue affecting some readers where the Top US newsfeed does not load properly when first opening the mobile app.

If you encounter this issue, you can restore your Top US newsfeed by:

1. Switching to any other feed (e.g., Blindspot, Top Canada, Top International, Local News, etc.)

2. Then switching back to the Top US newsfeed. The Top US feed should load correctly after this step.

Our team is investigating this issue and working on a fix.

We’re currently investigating an issue affecting some Android subscribers where active subscriptions appear to be disconnected from the Google Play Store.

If your subscription isn’t being recognized, please follow the steps outlined in our Help Center guide: My subscription isn't recognized

1. Restore your subscription in the app.

2. Ensure that you're signed into the correct Ground News account.

If the issue persists, please reach out to us at feedback@ground.news with a copy of your Google Play Store receipt in your message, as this will help us investigate the issue further and connect you to your subscription promptly.

Important: Choosing "Restore My Subscription" in the mobile apps will reactivate a cancelled subscription.

Our team is investigating this issue and working on a fix.

We were previously aware of an issue affecting some Google accounts on the Ground News Android App, where the sign-in process would get stuck on a continuous loading or spinning symbol. Our development team identified the cause and has now released a fix.

While this has resolved the problem for most users, it may still persist for some. If you’re still experiencing this issue, we recommend uninstalling and reinstalling the app. If the problem continues after reinstalling, please reach out to us at feedback@ground.news and our team will be happy to assist by setting you up with a temporary password so you can access your account in the meantime.

This issue has been resolved in the latest version of the Ground News Android app (v4.20.0). However, the update may not have rolled out to all app users just yet. If you're still experiencing problems, please try reinstalling the app to the latest version and reach out to us at feedback@ground.news .

We’re aware of an issue affecting the Compact Card mode on the Ground News iOS and Android Mobile App, where some readers may see a mismatch between the headline displayed on the Story Card and the main story’s headline in the Newsroom. Our development team has identified the cause and is actively working on a fix.

To avoid this issue in the meantime, you can turn off Compact Card mode by following these steps:

1. Open the Ground News app.

2. Navigate to Profile.

3. Tap on Settings.

4. Locate Compact Cards and toggle the setting off.

Our team is investigating this issue, and a resolution is planned for the next Ground News app update.

We hope this article was helpful! If you have any concerns about this article and would like to leave a comment, we welcome your feedback – but please keep in mind feedback that is submitted on a Help Center article will not be responded to by our team. If you have an issue you would like resolved by our team, please contact the email address above.