Known Issues & Bug Fixes

This page lists all currently known issues and bugs affecting the Ground News platform. Our development team is actively working on resolving these issues, and we appreciate your patience as we work to improve your experience.

If you’re experiencing an issue not listed here, or if you have additional details to share, please contact our support team at feedback@ground.news

We’re aware of a bug causing some subscribers to see an upgrade prompt, even though they already have the correct subscription tier.

In most cases, deleting and reinstalling the app resolves the issue. If the problem persists after reinstalling, please don’t hesitate to reach out to our team at feedback@ground.news so we can help get things sorted.

Our team is investigating this issue and working on a fix.

We’re currently investigating an issue affecting some Android subscribers where active subscriptions appear to be disconnected from the Google Play Store.

If your subscription isn’t being recognized, please follow the steps outlined in our Help Center guide: My subscription isn't recognized

1. Restore your subscription in the app.

2. Ensure that you're signed into the correct Ground News account.

If the issue persists, please reach out to us at feedback@ground.news with a copy of your Google Play Store receipt in your message, as this will help us investigate the issue further and connect you to your subscription promptly.

Our team is investigating this issue and working on a fix.

We were previously aware of an issue affecting some Google accounts on the Ground News Android App, where the sign-in process would get stuck on a continuous loading or spinning symbol. Our development team identified the cause and has now released a fix. While this has resolved the problem for most users, it may still persist for some. If you're still unable to log in with Google, please don’t hesitate to reach out to us at feedback@ground.news.

This issue has been resolved in the latest version of the Ground News Android app (v4.20.0). However, the update may not have rolled out to all app users just yet. If you're still experiencing problems, please try updating the app to the latest version or reach out to us at feedback@ground.news.

We’re aware of an issue affecting the Compact Card mode on the Ground News iOS and Android Mobile App, where some readers may see a mismatch between the headline displayed on the Story Card and the main story’s headline in the Newsroom. Our development team has identified the cause and is actively working on a fix.

To avoid this issue in the meantime, you can turn off Compact Card mode by following these steps:

1. Open the Ground News app.

2. Navigate to Profile.

3. Tap on Settings.

4. Locate Compact Cards and toggle the setting off.

Our team is investigating this issue, and a resolution is planned for the next Ground News app update.

We hope this article was helpful! If you have any concerns about this article and would like to leave a comment, we welcome your feedback – but please keep in mind feedback that is submitted on a Help Center article will not be responded to by our team. If you have an issue you would like resolved by our team, please contact the email address above.