Known Issues & Bug Fixes

This page lists all currently known issues and bugs affecting the Ground News platform. Our development team is actively working on resolving these issues, and we appreciate your patience as we work to improve your experience.

If you’re experiencing an issue not listed here, or if you have additional details to share, please contact our support team at feedback@ground.news

We’re currently investigating an issue affecting some Android subscribers where active subscriptions appear to be disconnected from the Google Play Store.

If your subscription isn’t being recognized, please follow the steps outlined in our Help Center guide: My subscription isn't recognized

1. Restore your subscription in the app.

2. Ensure that you're signed into the correct Ground News account.

If the issue persists, please reach out to us at feedback@ground.news with a copy of your Google Play Store receipt in your message, as this will help us investigate the issue further and connect you to your subscription promptly.

Our team is investigating this issue and working on a fix.

We’re aware of an issue affecting some Android devices which results in the account being automatically signed out after every session. Our development team is collecting information to identify the issue. If this bug is affecting your experience, we would be happy to hear from you at feedback@ground.news.

Some readers may no longer be experiencing the problem. Our team is actively investigating this issue and a resolution is planned for the Ground News Android 4.20.0 app update.

We’re aware of an issue affecting some Google accounts on the Ground News Android App, where the sign-in process gets stuck on a continuous loading/spinning symbol. Our development team has identified the cause and is actively working on a fix.

If you’re unable to sign in via Google, our support team at feedback@ground.news can create a temporary password for you to access your account.

Once signed in using the "Continue with Email" option and temporary password, you can then update your password to a personalized one via the Account Page.

Our team is investigating this issue and working on a fix.

We’re aware of an issue affecting the Compact Card mode on the Ground News iOS and Android Mobile App, where some readers may see a mismatch between the headline displayed on the Story Card and the main story’s headline in the Newsroom. Our development team has identified the cause and is actively working on a fix.

To avoid this issue in the meantime, you can turn off Compact Card mode by following these steps:

1. Open the Ground News app.

2. Navigate to Profile.

3. Tap on Settings.

4. Locate Compact Cards and toggle the setting off.

Our team is investigating this issue, and a resolution is planned for the next Ground News app update.

We are currently experiencing an issue with our Account Data Deletion Form, preventing some readers from successfully requesting account deletions. Our development team is aware of the issue and actively working on a fix.

If you need to delete your account, please contact us directly at feedback@ground.news and we’ll assist you manually.

Our team is investigating this issue and working on a fix.

We hope this article was helpful! If you have any concerns about this article and would like to leave a comment, we welcome your feedback – but please keep in mind feedback that is submitted on a Help Center article will not be responded to by our team. If you have an issue you would like resolved by our team, please contact the email address above.