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Troubleshoot common issues with your news feed or account, and find solutions to get back to reading.
Known Issues & Bug Fixes
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News Feed Issues
My News Feed Isn't Loading
If your Ground News feed isn’t loading, it may be caused by network issues, browser settings, or apps that interfere with the page. This can sometimes...
My Bias Bar Colors Are Wrong
If the colors on the Ground News bias bar look different from what you expected, it is usually because your Ground News edition or account settings ar...
Known Issues & Bug Fixes
This page lists all currently known issues affecting the Ground News platform. Our development team is actively working to resolve these issues. We ap...
Subscription & Billing Issues
Why can't Ground News connect to PayPal when purchasing a subscription?
We're aware of an issue where some readers encounter an error message stating that Ground News can't connect to their PayPal account when attempting t...
Why Am I Encountering Paywalls When I Have Paid For A Subscription?
If you have a Ground News subscription but are still encountering paywalls when opening articles, this usually happens for one of three reasons: you m...
Why Am I Receiving Emails About Failed Charge Attempts to Renew My Subscription?
If you're receiving emails about failed charge attempts to renew your Ground News subscription, it usually means the payment method associated with yo...
Impersonation Scams Claiming to be Ground News
Ground News has received reports of phone calls from individuals falsely claiming to represent our team. These callers have reportedly contacted our c...