Getting Started Tutorial
If you're new to Ground News, this tutorial below will walk you through the basics of exploring news coverage, understanding perspectives, and customizing your reading experience.
How to Access Your Subscription Features
If you have a Ground News subscription, you can sign in to your account on both the website and the mobile app using the same login credentials.
Here is a direct link to our login page: https://ground.news/login
If your subscription is not recognized after signing in, please see our guide on Subscription Troubleshooting or contact our support team at subscriptions@ground.news, as they'd be happy to assist.
Note About Internet Access
Ground News requires an internet connection to browse stories on both the website and mobile app. Offline browsing is not currently supported.
If offline browsing is a feature you'd like to see in the future, please let us know at feedback@ground.news, as we’d be happy to share your feedback directly with our team.
Explore our Help Center
If you're looking to learn more about how Ground News works, the following sections of our Help Center are great starting points to explore our news browsing tools and start reading:
Getting Started: Learn how to explore news coverage, get the most out of your subscription, and install Ground News across your devices.
Understanding Ground News: Learn how Ground News works, including bias ratings, blindspots, and how we help readers compare news coverage.
Personalize Your News Feed: Customize your news experience by following topics, adjusting notifications, and tailoring your feed to the stories that matter most to you.
Manage Your Account & Subscription: Learn how to manage your account settings, subscription details, billing, and plan features.
Advanced Browsing Tools: Explore our advanced tools that help you filter sources, translate articles, and fully customize how you read the news.
Fix a Problem: Troubleshoot common issues with your news feed or account, and find solutions to get back to reading.
Share Your Feedback: Have a suggestion or noticed something that could be improved? Learn how to report issues and share feedback with our team.
Need Additional Support?
If you have questions or run into any issues while getting started, our support team is happy to help. You can contact our support team directly at feedback@ground.news for assistance or learn more about reporting an issue here.
Need help using Ground News?
If you have any questions or are experiencing an issue with a feature, setting, or something not working as expected, our team can help investigate and provide support. Learn more about reporting an issue here or email us directly at feedback@ground.news
Need help with your account or subscription?
If you have questions about your account, subscription, billing, or payments, our support team is available to help. You can visit your Account page here or email us directly at subscriptions@ground.news
Help us improve the Help Center
We’re always working to make the Ground News Help Center more helpful for our readers. If you have suggestions for improving this article or notice something that could be clarified, we welcome your feedback at feedback@ground.news Please keep in mind that feedback submitted directly through Help Center article comments is not monitored for support requests, and we encourage you to contact our support team directly so we can assist you.